CMSA's Integrated Case Management: A Manual For Case Managers by Case Managers

The evolution of case management and the professional case manager -- Mechanics of ICM, health complexity, and integration between behavioral health and physical health -- Global models of integrated case management -- Assessing the adult patient through application of integrated management complexity assessment grid -- Assessing the pediatric patient using the integrated case management complexity assessment grid -- Common physical and mental health conditions -- Addressing social determinates : clinical versus non-clinical issues -- Motivational interviewing and shared decision making for the medical complex patient and family caregiver -- Interdisciplinary care teams fostering successful transitions of care -- Professional case management accreditation care coordination measures and outcomes