Business & Money

Solve Employee Problems Before They Start: Resolving Conflict in the Real World

Scott Warrick — Society For Human Resource Management, 2019

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$29.78

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About this book

Introduction -- Why emotional intelligence? -- Neurology of emotional intelligence -- The godfather effect -- What are verbal jeet "kill strikes"? -- The three styles of communication: retreaters, attackers & honest communicators -- Kill strike #1 = EPR: empathic listening -- Kill strike #2 = EPR: parroting -- Kill strike #3 = EPR: "rewards" -- The verbal jeet coaching process.